Cloudiway platform (migration, coexistence and Identity Management) is a cloud-based application hosted in Windows Azure. It means that the software and data are centrally hosted and accessed by clients using a web browser and internet connection.

At Cloudiway, we take your privacy and security seriously and as such we have invested significant effort in making our platform and your data secure.

This document is intended to answer questions around the infrastructure and security associated with the software and the data.

Hosting environments

Cloudiway uses the secure Windows Azure infrastructure to provide a secure and scalable platform to clients around the world.
Microsoft’s public auditor Deloitte has issued a Service Organization Control (SOC) 2 Type 2 report for Windows Azure in security, availability and confidentiality trust principles.
http://azure.microsoft.com/en-gb/support/trust-center/compliance/
100% of the infrastructure is hosted in Windows Azure.

Security and compliance

Cloudiway leverages Windows Azure certifications and attestations to provide assurance to Cloudiway and its customers to the security of the infrastructure, network and physical security layers of Cloudiway’s cloud.

  • Security: Physical and logical protection against unauthorized access.
  • Availability: The system is operationally available for use as committed or agreed.
  • Processing Integrity: System processing is complete, accurate, timely and authorized.
  • Confidentiality: All information is classified and protected as committed or agreed.
  • Privacy: Personal information is collected, used, retained and transferred as committed or agreed.

Audit trails

Audit trails and session logs record user activity and changes made to data by the user.
Cloudiway provides logs detailing when customers logged in and when changes to configuration were made.

Application layer security

All data transmitted between Cloudiway and the user is encrypted via HTTPS.
All data transmitted between the different cloud applications (Google Apps, Office 365, etc…) is encrypted via HTTPS.

Backups

The environment is backed up every day using Windows Azure backup facilities.
Restores are tested every month.

Data destruction

Your data is automatically destroyed after 90 days of inactivity (we don’t ever store your mail, file or site data: please read below for further details).
You can also contact us and ask to delete your data and accounts when you don’t need it anymore.

What data do we store

Migration platform

Cloudiway doesn’t ever store your mail, files or site data.
The migration takes place in real time in memory. The migration engine connects to the source, pulls data and pushes it in real time.
Nothing is stored internally. No data persists in the platform.

However, for the delta pass mechanism, a reference ID of each data migration is stored into internal caches (SQL databases) with the date of modification.
During a delta pass, this ensures that no data is duplicated, and for efficiency, only the changes are propagated.

Connections to the source and the target are done using HTTPS; the data is not transferred unencrypted over internet.

Coexistence platform

Free/busy queries are performed in real time.
Google and Office 365 free/busy queries are sent over HTTPS to the coexistence platform which in real time queries the remote system.
Calendar data are not stored internally. No cache is implemented.
Access to the coexistence platform is authenticated and logged.

The mail routing service relays mail in real time via a mail queue. If an email can’t be delivered, it can stay in this queue for up to an hour before a delivery report is sent and the email is removed from the queue. Mail routing data are not stored internally. No cache is implemented.

Credentials to connect to the different systems

Because the platform needs credentials to connect to the source and the target, you define connectors to connect to them and enter credentials that will be used for the connection.
These credentials are stored encrypted using AES 256.
We recommend that you create temporary passwords during your migration and change the password after the completion of your project.

Credentials to connect to the Cloudiway platform

Passwords are not stored in a reversible way.
A hash of the password is stored. During the connection, hashes are compared.
Cloudiway staff cannot know your password.