Problem

While migrating from Google, you see the following error: “Request failure: Execution of request failed”.
There are multiple possible causes:

Cause 1: account inaccessible

The account no longer exists in Google, is disabled, or the user must change password at next logon.

Resolution

Activate the account or ask the user to login to Google.

Cause 2: IMAP disabled

Cloudiway uses IMAP to migrate the mails.
IMAP might be disabled.

Resolution

There are two places where IMAP can be enabled/disabled.

1. In Admin Console -> Google Apps ->Settings for Gmail -> User Settings, verify that Disable POP and IMAP access for all users is not checked.
Pop and imap are disabled in Google

2. IMAP can also be disabled in each user profile:

    • Log in Gmail with the user credentials;
    • Click on Settings;
    • In Forwarding and POP/IMAP, verify that Status IMAP is Enabled;
    • If IMAP is disabled, enable it.

Imap Profile in Google Apps
You might not want to ask every user to enable IMAP on their profile.
Fortunately, the Command line GAM can enable IMAP for all users: gam all users imap on

Cause 3: SSL disabled

We have seen a rare circumstance where SSL was disabled.

Resolution

Re-enable SSL : Admin Console -> Security -> Basic Settings

Enable SSL in Google