Problem You see the error “Cannot find matching timezone” during the migration of an appointment. Cause During the migration of appointments, the format of attributes like the timezone has to be converted. Resolution Contact Cloudiway to update its timezone definition and launch a delta migration to migrate any impacted appointments.
Problem You start mail migration of selected users and you see the following error: Autodiscovery not set. Trying hardcoded serverName value Cause Cloudiway uses the autodiscovery mechanism to determine which Exchange server to connect to. The autodiscovery mechanism is based on DNS resolution. See http://office.microsoft.com/en-in/office365-suite-help/fix-autodiscover-record-so-outlook-email-works-after-office-365-upgrade-HA104054435.aspx for more information. When Office 365 is defined as source or […]
Problem When migrating to Office 365 or Exchange, you see the error “An error occured during UNKNOW 0 0 reading: Failed to set archive configuration: The specified folder could not be found in the store.” Cause Writing to archives is activated in the Office 365 connector, but archiving is not activated for the user in […]
Problem While migrating from Google, you’re getting the following error: “An error occured during UNKNOW 0 0 reading: Failed to connect to server: Unable to connect Google Apps client: Invalid credentials” or “Unable to connect Google Apps client: [AUTHENTICATIONFAILED] Invalid credentials (Failure)”. There are multiple possible causes: Cause 1 The account doesn’t exist at Google […]
Problem You’re getting the following error: “The account does not have permission to impersonate the requested user”. Cause The administrator account that you have defined in the Office 365 connector doesn’t have the necessary permissions in Office 365. It needs delegated permissions in all target mailboxes, even if it is administrator of the tenant. Resolution Method […]