Mail migration: Fatal error during migration process: Root element is missing.

Problem During migration or audit from/to Office 365, you have noticed the following error: “Fatal error during migration process: Unable to connect. Please check your credentials. Error message = Root element is missing.” Cause The Server Region choosen in your Office 365 connector is incorrect. Resolution If you have your Office 365 in German data […]

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Failed to write Mail: ErrorMessageSizeExceeded

Problem During migration to Office 365, you have noticed the following error: “Failed to write Mail:[Title of your message] ErrorMessageSizeExceeded” Cause The mail is larger than EWS allows in the target Office 365. Resolution Change the maximum size of message allowed in your target mailbox. You can use following PowerShell scripts: Step 1. Determine the […]

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G Suite migration: Domain name was not found

Problem During migration or audit from G Suite, you have noticed the following error: “Fatal error during migration process: Error during the G Suite Authentication: Domain name [‘Domain’] was not found. Please change it in your G Suite connector (Source)” Cause The domain name configured in the source connector is misspelled or doesnt’ exist in […]

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G Suite migration: Error “Client is unauthorized to retrieve access tokens using this method.”

Problem During migration or audit from G Suite, you have noticed the following error: “Error:”unauthorized_client”, Description:”Client is unauthorized to retrieve access tokens using this method.”, Uri:” Cause The service account configured in the Google Console doesn’t have enough permissions to perform a migration or audit. Resolution Check if service account is configured correctly and contain all necessary […]

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G Suite migration: Error:”The OAuth client was not found.”, Uri:””

Problem During migration/audit of drive or mail from G Suite, you have noticed the following error: “Error:”invalid_client”, Description:”The OAuth client was not found.”, Uri:” Cause The service account is misspelled or it doesn’t exist in your project in the Google Console. Resolution Check if service account ID is correctly spelled in the Cloudiway source connector. […]

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