Get Source Conf Error: Guid should contain 32 digits with 4 dashes

Problem When migrating to or from OneDrive, your’re getting the following error: “Start() Error for xxx@domain.com : Get Source Conf Error : Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).” Cause This message means that you have a configuration problem in your OneDrive source connector. The AppID or AppRealm is incorrect. Resolution Follow this […]

Read More

Cannot download this kind of file (application/vnd.google-apps.form)

Problem You are migrating documents from Google Drive to OneDrive or SharePoint Online and you notice the following error in the migration log reports: Cannot download this kind of file (application/vnd.google-apps.form) (where vnd.google-apps.form  is the name of the file. Cause Cloudiway converts Google Drive documents to Office format automatically during the migration to Office 365. […]

Read More

Error File processing : <filename> : AccessDenied

Problem While migrating to SharePoint Online or OneDrive, you’re getting the following error: Error File processing : <filename> : AccessDenied Cause If you believe that the admin account has permissions to the OneDrive or SharePoint library, it’s possible that the SharePoint site has been set to read only. Resolution Reactivate the site as read/write

Read More

Precondition failed.: !string.IsNullOrEmpty(authorization.RefreshToken)

Problem Your’re hitting the following error message in your migration logs at the beginning of a migration: A fatal error occurred in Google Connector for user user@company.com : Precondition failed.: !string.IsNullOrEmpty(authorization.RefreshToken) Cause This is because the Google account does not exist, is disabled or the user password has expired (in this case Oauth does not […]

Read More

[File Migration] You’re not owner of ‘FileName’

Problem You notice this warning in the file migration logs. This message means that the file won’t be migrated. Cause 1 As the message says, the user is not owner of the file in Google Drive. When migrating Google Drives as source, Cloudiway Migration only migrates files owned by the current user, to avoid duplicate […]

Read More

Cannot contact site at the specified URL

Problem You notice the following error message in your migration logs : Start() Error for user@company.com : Unable to connect to the target : Unable to login to ‘user@company.com’ Cannot contact site at the specified URL https://yourcompany-my.sharepoint.com/personal/user_company_com. Cause 1 : During File Migration This is because the OneDrive account for this user has not been […]

Read More

OneDrive migration: Set Permission Error

Problem Your’re getting the following error message in the Userlist page after using the Preprocessing task: Set Permission Error. Cause This is because the OneDrive accounts for these users have not been provisioned. To check if the OneDrive profiles exist, as administrator of your Office 365 domain, go to this URL: https://-my.sharepoint.com/personal/user_company_com Replace -mysharepoint.com with the […]

Read More