Problem During migration from File System, you have noticed the following error: “Illegal characters in path”. Cause The source folder path contains the invalid characters, such as quotes. Resolution Edit the source folder path and restart your migration.
Problem You noticed in your agent the following logs: “WinRM cannot process the request. The following error occurred while using Kerberos authentication: Cannot find the computer [id]. Verify that the computer exists on the network and that the name provided is spelled correctly.” Resolution for File Storage: Check if the prerequisites, mentioned in this article File […]
Problem During migration from/to G Suite, you have noticed the following error: “invalid_grant”, Description:”Invalid JWT Signature.”, Uri:””” Cause The p12 key uploaded to the platform is invalid or expired. Resolution 1. Check if you created a key for the corresponding service account ID (entered in your source connector). 2. Most probably your key has expired. […]
Problem During migration or audit from G Suite, you have noticed the following error: “Fatal error during migration process: Error during the G Suite Authentication: Domain name [‘Domain’] was not found. Please change it in your G Suite connector (Source)” Cause The domain name configured in the source connector is misspelled or doesnt’ exist in […]
Problem During migration or audit from G Suite, you have noticed the following error: “Error:”unauthorized_client”, Description:”Client is unauthorized to retrieve access tokens using this method.”, Uri:” Cause The service account configured in the Google Console doesn’t have enough permissions to perform a migration or audit. Resolution Check if service account is configured correctly and contain all necessary […]
Problem During migration/audit of drive or mail from G Suite, you have noticed the following error: “Error:”invalid_client”, Description:”The OAuth client was not found.”, Uri:” Cause The service account is misspelled or it doesn’t exist in your project in the Google Console. Resolution Check if service account ID is correctly spelled in the Cloudiway source connector. […]
File migration:Cannot Find the default document Library. Please check the permissions for the migration account
Problem You are migrating to OneDrive, and noticed the following error: Cannot Find the default document Library. Please check the permissions for the migration account Cause The account configured in the One Drive connector doesn’t have rights to access the user’s One Drive. Resolution Run the PreProcessing task to set the permissions or Assign the […]
Problem While migrating to SharePoint/One Drive you noticed the following error in your logs: “Error : [Target Connector] – The remote server returned an error: (429)”.
Product: File Migration to OneDrive Problem You’re getting the following error when migrating a user to OneDrive: Fatal Error : [Target Connector] – Value does not fall within the expected range. Cause The user’s OneDrive profile does not exist. Resolution Create the profile manually if you’re doing a test. Alternatively, run the preprocessing task before […]