To retrieve the event ID, follow the below steps. Step 1:Go to your Calendar Step 2:Double click on the event Step 3:Select the drop down menu ‘More Actions’. Step 4:Choose the ‘Troubleshooting Info’ Step 5:Send us a value of the ‘eid’ field.
Problem During migration or audit from/to Office 365, you have noticed the following error: “Fatal error during migration process: Unable to connect. Please check your credentials. Error message = Root element is missing.” Cause The Server Region choosen in your Office 365 connector is incorrect. Resolution If you have your Office 365 in German data […]
Problem During migration to Office 365, you have noticed the following error: “Failed to write Mail:[Title of your message] ErrorMessageSizeExceeded” Cause The mail is larger than EWS allows in the target Office 365. Resolution Change the maximum size of message allowed in your target mailbox. You can use following PowerShell scripts: Step 1. Determine the […]
G Suite migration: Error:”invalid_request”, Description:”Invalid impersonation prn email address.”, Uri:””
Problem During migration or audit from G Suite, you have noticed the following error: “Error:”invalid_request”, Description:”Invalid impersonation prn email address.”, Uri:”” Cause The user email configured in the platform is incorrect or doesn’t exist in your G Suite. Resolution Correct user’s email in the User list and restart your task.
What is an Audit of mailbox? Cloudiway has developed a new tool for you, which allows to retrieve the number of mails in the user’s mailbox. It helps you to identify, what mailboxes should be migrated first (as it can take longer to finish), to decide whether you would like whole content (including Trash, Litigation […]
Switch Domain Name When to run it At the end of your migration when you have modified the primary STMP addresses of the source or of the target. What it does When the source or the target is an Exchange or Office 365 system, the email defined at the source must be the primary SMTP […]
Problem During a migration to Office 365, old appointments can generate unattended meeting alerts. This is due to a behavior of Exchange; an alert is sent to all attendees to warn them that the date of the meeting is no longer valid: “Your meeting was found to be out of date and has been automatically […]
This article explains how to use the Outlook Configurator utility. Outlook Configurator is a command-line utility that creates an Outlook Profile for Outlook 2016 or Outlook 2013, on a PC.
Both the source and target email addresses should be primary. If you specify an alias, it ends up in error. For more information, please read the following article: The primary SMTP address must be specified
The solution doesn’t support ADFS or SSO, you should use a migration Account that bypasses SSO and that would be able to authenticate using credentials (username / password) For Office 365, use an admin Account in the format firstname.lastname@example.org. We advise you to create an admin Account dedicated for the migration. In the end of the migration, delete […]